Refund policy
RETURN POLICY
You have 14 calendar days to return an item from the date you received it. If 14 days have gone by since you received your item, unfortunately, we cannot offer you a refund or exchange.
- Expired return period: Items returned beyond the allotted 14-day period.
- Missing tags or labels: Products without the original hangtag or label attached.
- Signs of use: Items that have been worn, washed, or show evidence of prior use.
- Strong odors: Products emitting noticeable scents, including perfume, smoke, or body odor.
- Incomplete returns: Items returned without original packaging, included accessories, or complimentary gifts.
- Modified items: Products that have been altered, customized, or adjusted.
- Product misuse: Items damaged due to improper use, negligence, or failure to follow care instructions.
- Excessive wear: Items showing more wear or damage than expected from a normal try-on.
- Non-returnable items: Products designated as final sale or non-returnable at the time of purchase.
- Incorrect items: Returns that do not correspond with the original order.
- Insufficient documentation: Returns submitted without a completed return form or valid proof of purchase.
Items that do not satisfy these requirements or are returned without prior authorization via the return portal will be declined.
Important Notice: Inspect all items carefully for defects or stains before removing the hangtag (if applicable). Once the hangtag is detached, claims cannot be accepted.
Return condition
While we aim to facilitate efficient returns, items will only be accepted if they meet the conditions specified herein.
Non-Returnable Items
The following products are excluded from the return policy, including but not limited to:
- Gift cards and vouchers
- Items marked as final sale or non-returnable
How to Return an Item
1. Go to our Return portal
2. Enter your order details: Provide your order number and email used at the checkout.
3. Complete the return request: Follow the instructions displayed on the portal.
4. Pay returnlabel.
5. Pack the item securely: Include all original packaging and the packing slip.
6. Ship with the provided label: Use the return label generated through the portal.
7. Keep the tracking number: Retain it as proof of shipment for reference.
Return Processing en refunds
Upon receipt of your returned item, we will review it to determine whether it meets our return requirements. This review typically takes 5–7 business days.
Approved returns: If the return meets the conditions, you will receive an approval confirmation by email, and your refund will be processed and credited to your original payment method within 5–10 business days, depending on your bank or card issuer.
Rejected returns: If the item does not comply with our return policy, it will be shipped back to you at your expense.
Partial refunds: In some cases, only a partial refund may be issued. This applies to items returned in a condition other than original, items showing damage, or items missing components not caused by our error.
If you have not received your refund within 14 business days of approval, please contact our support team at mailadres.
Exchange
Currently, we do not offer direct exchanges. If you wish to change the size or color, you will need to return the item following our return process on our website, and place a new order for the desired size or color. Once we receive your returned item, we will issue a refund to your original payment method.
Damaged or incorrect item
Return shipping costs are the responsibility of the customer, unless you received the item damaged. If you receive a damaged or incorrect item, please do not create a return request. Instead, contact our support team at support@bymaysar.com and attach clear photos of the damage or incorrect item. Our team will review your request and assist you with the next steps.